Terms & refunds

What BraidLane provides

BraidLane analyses one bounded CSV or XLSX supplier catalogue and prepares reviewed draft files for one selected Shopify, WooCommerce, or PrestaShop destination at a time. The free diagnosis shows whole-file counts, detected mappings, important issues, and up to three compiled product samples before checkout.

Current entry offer

The €19 entry offer covers one reviewed source catalogue and its first selected destination. No VAT is charged under this offer. After the first paid files are ready, you can prepare another supported destination from the same saved reviewed catalogue without another checkout, while it remains available for that preparation. You review that destination’s settings and any new omissions before its files are prepared. If that saved catalogue is no longer available for another destination, your purchased files remain available, but this included preparation is unavailable. A corrected or different source starts a new run; its complete files require a separate unlock. Files remain draft-only and have not been imported into your shop by BraidLane.

Your review responsibilities

• Use ordinary, non-regulated product data that you are entitled to process.
• Review quarantined rows, prices, variants, tax, inventory, images, and destination settings.
• Import as draft or inactive products in your selected shop, and check them before publishing. Use a test shop first if one is available. BraidLane never publishes to a store.

Refund approach

Import-ready, or your money back. If the Shopify, WooCommerce, or PrestaShop shop you selected in BraidLane rejects the file we prepared for it, email contact@braidlane.com: we will refund your purchase. Include your payment receipt or order reference, the destination, the exact filename, and the importer’s error message or a screenshot if available. Do not email the supplier catalogue. We may offer a corrected file, but repeated repair attempts are not required before a refund. If BraidLane accepts payment but cannot provide the purchased files because of a service failure, contact support for a full refund.

Limits

Files are limited to CSV/XLSX, 10 MB, 1,000 product groups, ordinary product structures, and the exclusions shown in the application. We do not promise a business outcome, continuous availability, or suitability for regulated goods.

Contact

Questions, refund requests, or deletion requests: contact@braidlane.com.